The Current Situation Of Applying And Implementing Quality Management Principles – A Case Study At A Higher Educational Institution In Vietnam

Tinh Thi Vu, Nguyen Thi Boi Ngoc

Abstract


In the context of increasing competition and integration in higher education, quality management has become a strategic imperative for universities. This review article examines the current state of applying and implementing the 07 Quality Management Principles at the University of Finance – Marketing (UFM), Vietnam. Drawing upon ISO 9000 frameworks and institutional practices, the study explores how UFM integrates principles such as customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management into its teaching, admissions, infrastructure development, and curriculum design. Through a combination of policy analysis, stakeholder feedback, and internal evaluation, the review highlights the positive outcomes achieved, including enhanced student support, curriculum alignment with market needs, and improvements in facilities and digital infrastructure. However, it also addresses key challenges such as resistance to change, resource limitations, and the need for broader stakeholder engagement. Based on these findings, the article proposes practical solutions for institutional leaders to strengthen quality assurance mechanisms and ensure sustainable development in higher education. The study offers valuable insights for educators, administrators, and policymakers committed to advancing quality-driven university governance in the era of educational transformation

Keywords


quality management principles; higher education; leadership; training management.

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References


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DOI: http://dx.doi.org/10.52155/ijpsat.v52.2.7428

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