Hospital Service Effectiveness: Leadership Style, Organizational Culture, and Organizational Commitment

Kris Kusthanto, Harries Madiistriyatno, Kemal Taufik

Abstract


This study aims to analyze the influence of leadership style, organizational culture and organizational commitment on service effectiveness at Jakarta Port Hospital (JPH). This study uses quantitative approach with multiple linear regression analysis techniques. The independent variables in this study are leadership style (X1), organizational culture (X2), and organizational commitment (X3), while the dependent variable is service effectiveness (Y). The results of analysis show that leadership style variable partially has positive and significant effect on service effectiveness (36.5%). The organizational culture variable also has a positive and significant effect of 35.6%, while organizational commitment variable only has an effect of 9.5% and is not significant. Simultaneously, the three variables have a significant effect on service effectiveness with an F-count value of 61.202, greater than F-table 2.76, and a significance value of 0.000. The magnitude of the contribution of the three independent variables to service effectiveness is shown through the Adjusted R Square value of 0.751 or 75.1%, while remaining 24.9% is influenced by other variables not examined in this research. This research concludes that leadership style and organizational culture are dominant factors that influence service effectiveness, while organizational commitment partially provides positive and insignificant contribution. Therefore, increasing service effectiveness at RSPJ should be focused on strengthening leadership and improving organizational culture, including how to implement more appropriate and effective strategies in building organizational commitment.

Keywords—leadership style; organizational culture; organizational commitment; hospital service effectiveness


Keywords


leadership style; organizational culture; organizational commitment; hospital service effectiveness

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References


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DOI: http://dx.doi.org/10.52155/ijpsat.v50.2.7238

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